InTelli-Measurement

How can I know where I am going, when I don't know where I am standing?

Individual areas in a company receive their right to exist based on the performance they contribute to the total success of the enterprise. Naturally, this also includes the IT department. Its task is to provide working technology and the service required with it. They provide the fundamentals for all users and contribute substantially to your employees' capability to pursue their jobs as fully as possible.

In order to produce improved performance or to be able to define future goals, one needs to determine the current situation (If I don't know where I am standing, I won't even realise when I have improved myself.)

Performance figures which can be used to objectively determine performance are a prerequisite. The greatest challenge is to find out what is measured and how it should be measured. How satisfied is my IT client? How high is the IT systems' availability? How many installations failed? What is the response time or the costs per distributed SW package? What are the actual cost drivers in IT services, and how can I control them?

In case the answers to these and similar questions are important to you, and your future planning, we can help you.

The solution: InTelli-Measurement

Within the scope of these services, we will develop for you an IT performance measurement system which is precise and exactly tailored to your needs. The translation follows four perspectives similar to a "Balance Scorecard". The aspects of customer satisfaction, employee satisfaction, finance and processing will all be taken into account.

What do you gain from this?

We create a basis for control and continuous surveillance of your service's development with this performance measurement system. You receive a tool with which you can determine your current standing, and based on this you can easily measure deviations/progress.

Our experience in this area?

ptecs has specialized itself in the identification and building of key figures with the services "Managed Desktops" and "Server Based Computing".

Would you like to know where you are standing?
Please contact us.