InTelli-Operation

A company's IT is a particularly complex system with an abundance of network, system and user resources. The goal is to allocate the many different and qualitative IT services as well as defined SLAs while taking the company's guidelines into account.

Therefore it is sometimes difficult to maintain an overview. Who takes over which tasks? How many employees are needed? Which routine jobs exist? How much time is needed? How to effectively organise the work, such that a transparent plan can be made?

The solution: InTelli-Operation

Within the scope of this service, we analyse for you your current environment and set up an efficient operating concept. Client/server infrastructures can be cost-efficiently managed with its help. The foundation for the operating concept is a structure based on the following three central processes:

• Normal times:
  These are the daily routine tasks such as
  - Data back-up
  - Should be/is comparison in order to recognise disruptions in normal operation
• Disrupted times:
  Diagnoses/removal of errors and disruptions
• Transition times:
  - Assessment of proposals for change for network and system components or user software
  - Planning the changes and surveillance of the transformation without compromising the SLAs

We use Best Practices to manage client/server infrastuctures in the development of operating concepts and set up how-to lists for you as well as daily, weekly and monthly checklists.

What do you gain from this?

• Task transparency
• Detailed plans of action
• Basis for performance account-charging
• Administration simplification
• Administration cost-reduction
• Strengthening the teamwork with other departments

ptecs experience

Within the scope of our projects, we have often developed skeletal operating concepts which have been the basis for producing quality services and client/server infrastructures which can be cost-effectively managed.

Would you like to know more about this? Please contact us.